Refund & Cancellation Policy

You may cancel your order at any time before you accept the final price and before your vehicle is dispatched to a carrier, at no cost and with no cancellation fee. Because no funds are collected at booking, in most cases there is nothing to refund.

If any amount was collected before dispatch for any reason, it is refunded in full to the original payment method.

A $299 payment is charged only on the day your vehicle is dispatched to an assigned carrier. The remaining balance is paid directly to the driver on delivery (COD).

Accepting the final price and allowing dispatch is the point at which the order becomes binding. After dispatch, the payment covers carrier assignment and is non-refundable, except in the situations listed below.

The payment is refunded in full if:

• The assigned carrier fails to pick up the vehicle and we cannot assign a replacement carrier within a reasonable time.
• We cancel the order for any reason on our side.
• The final price is increased after dispatch and you decline the revised price.
• The vehicle was never released to a carrier and the order is closed without a pickup.

The payment is not refunded if you cancel after dispatch for your own reasons, if the vehicle is unavailable at the agreed pickup window, if access is refused, or if the vehicle condition was misrepresented and the carrier cannot load it.

Approved refunds are issued to the original payment method within 3 to 5 business days of approval. Depending on your bank or card issuer, the credit may take an additional 5 to 10 business days to appear on your statement. We do not issue cash refunds or refunds to a different card or account than the one charged.

If a revised price is required — for example, due to vehicle size, modifications, an inoperable vehicle, or a change of location — we will tell you before dispatch. You may accept the revised price or cancel at no charge. We never charge a revised amount without your explicit approval.

Cargo damage is handled as an insurance claim against the transporting carrier's policy, not as a refund of transport charges. Note any damage on the Bill of Lading at delivery before signing, and contact us immediately so we can help you file.

Call us or email us using the contact details below and include your name, quote or order number and vehicle. Cancellations are effective when we confirm them in writing by email.

Please contact us first — most issues are resolved the same day. If you file a card dispute, we will provide the payment processor with your authorization record, the Bill of Lading, dispatch confirmation and correspondence. Filing a dispute does not suspend amounts owed to a carrier for services already performed.