Payment & Billing Terms

We sell vehicle transport arrangement (brokerage) services within the United States: matching your shipment with a licensed, insured motor carrier and managing dispatch, coordination and support through delivery. We are a broker, not the transporting carrier.

All prices are quoted and charged in U.S. dollars (USD). Prices are all-in for the described route, vehicle and transport type. There are no hidden fees, fuel surcharges or broker add-ons. Applicable taxes, if any, are included in the quoted amount.

• At booking: $0. Nothing is charged when you accept a quote and reserve your spot.
• On dispatch day: a $299 payment is charged to the card on file, once your vehicle has been assigned to a carrier and you have accepted the final price.
• On delivery: the remaining balance is paid directly to the driver (COD) by cash, cashier's check, or another method the carrier accepts. Confirm the accepted method with your coordinator before delivery.

By providing a payment card, you authorize Ship Station LLC to charge the $299 payment on the day of dispatch for the order you approved. We do not charge any other amount to your card without your separate, explicit authorization. You confirm you are the authorized cardholder or have the cardholder's permission.

Card details are processed by a PCI-DSS compliant payment processor over an encrypted connection. We do not store full card numbers or security codes in our own systems.

Payments: major credit and debit cards (Visa, Mastercard, American Express, Discover). Balance due on delivery: as accepted by the carrier, typically cash or cashier's check.

A receipt is emailed for every charge. Charges appear on your statement under a descriptor identifying Ship Station. If you do not recognize a charge, contact us before disputing it and we will identify it for you the same day.

If the payment is declined on dispatch day, we will contact you for an alternate method. Dispatch may be delayed or the carrier assignment released until payment is authorized.

You are fully refundable until you accept the final price and your vehicle is dispatched. Full details, including the limited cases where a post-dispatch payment is refunded, are in our Refund & Cancellation Policy.

Contact us first with your order number and the amount in question. We respond within one business day and most billing questions are resolved immediately. If a card dispute is filed, we will supply the processor with your authorization record, dispatch confirmation, Bill of Lading and correspondence.

We may verify identity or cardholder authorization before dispatch, and we may decline or cancel an order we believe to be fraudulent, unauthorized, or in violation of our Terms of Service.

We do not arrange transport of household goods, hazardous materials, firearms, live animals, perishables, illegal items, or personal property inside the vehicle. Vehicles must be free of loose items at pickup.