Privacy Policy

• Contact details: name, email address, phone number and mailing or pickup and delivery addresses.
• Shipment details: vehicle year, make, model, color, condition, transport type, origin and destination, and requested dates.
• Payment details: card information is collected only to authorize and process your payment and is handled by our PCI-compliant payment processor. We do not store full card numbers on our own systems.
• Communications: emails, text messages, and calls with our team, including call recordings and transcripts where permitted by law and disclosed at the start of a call.
• Technical data: IP address, browser type, pages viewed and referring pages, collected automatically when you use this site.

• To prepare quotes and arrange, dispatch and track your vehicle shipment.
• To communicate with you about your quote, booking, pickup, delivery and claims.
• To process the dispatch-day payment and any authorized charges.
• To send service updates and, if you opted in, transport-related email updates. You can unsubscribe from marketing email at any time using the link in any message.
• To prevent fraud, enforce our terms, and comply with legal and regulatory obligations.
• To improve our website, service quality and support.

We do not sell your personal information. We share only what is necessary to deliver the service you requested. See our Data Sharing Policy for the full list of categories of recipients and the purpose of each disclosure.

Card payments are processed by a PCI-DSS compliant third-party payment processor. Card data is transmitted directly to that processor over an encrypted connection. Our staff may receive card details you provide by phone solely to enter them into the processor for authorization; those details are not retained in our systems after processing.

We keep shipment and transaction records for as long as needed to complete your order, resolve claims, and satisfy tax, accounting and legal retention requirements — typically up to seven years. Marketing contact records are kept until you unsubscribe or ask us to delete them.

We use encryption in transit, access controls, authentication and least-privilege practices to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and to notify you if a breach affecting your data occurs.

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to fix inaccurate details.
• Deletion: ask us to delete your information, subject to legal retention requirements.
• Opt out of marketing: unsubscribe from any email, or reply STOP to text messages.
• Do not sell or share: we do not sell personal information or share it for cross-context behavioral advertising.

To exercise any of these rights, contact us using the details below. We respond within 30 days.

If you provide a phone number, you consent to be contacted about your quote and shipment by phone, text and email. Message and data rates may apply. Reply STOP to opt out of texts or tell any representative to remove your number.

We use only essential cookies and basic analytics needed to operate the site and understand aggregate traffic. You can block or delete cookies in your browser settings; core site features will continue to work.

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If we learn we have, we delete it.

We may update this policy. The Last updated date above reflects the current version. Material changes will be posted on this page.