Terms of Service

Ship Station LLC, doing business as Ship Station Auto Transport, is a licensed vehicle transport broker. We arrange vehicle shipments by matching your order with vetted, licensed and insured motor carriers. We are not the motor carrier and we do not operate the truck that transports your vehicle.

The transporting carrier is responsible for the physical custody, control and transport of your vehicle, and for cargo liability while your vehicle is in its possession.

Quotes are estimates based on the information you provide: vehicle year, make and model, operable or inoperable condition, origin and destination, transport type (open or enclosed) and desired timeframe. Quotes are not guarantees of carrier availability.

If the information you provide is inaccurate or changes — for example, a larger vehicle, added modifications, an inoperable vehicle listed as running, or a different pickup or delivery location — the price may be revised. You will always be told the final all-in price before dispatch and you may decline it at no cost.

Our quoted price is all-in for the route and transport type described. There are no hidden broker add-ons.

A booking is created when you accept a price and authorize the order. No money is charged at the time of booking. On the day your vehicle is dispatched to an assigned carrier, a payment of $299 is charged to the payment method on file, and the remaining balance is paid directly to the driver on delivery (COD) by cash, cashier's check or another method the carrier accepts.

Your order becomes binding when you accept the final price and the vehicle is dispatched to a carrier. Until that moment, you may cancel at no charge. See our Refund & Cancellation Policy.

• Provide accurate vehicle, contact and location information.
• Ensure the vehicle is available at the agreed pickup window and that an adult 18 or older releases and receives it.
• Remove all personal belongings, loose items, toll transponders and aftermarket accessories. Carriers are not licensed to transport household goods and are not liable for personal property.
• Ensure the vehicle has no more than a quarter tank of fuel, no leaks, working brakes, and that the battery and tires hold pressure — or disclose in advance that the vehicle is inoperable.
• Inspect the vehicle with the driver at pickup and delivery and note any damage on the Bill of Lading before signing.

Pickup and delivery dates are estimates, not guarantees. Weather, road conditions, traffic, mechanical issues, inspections and hours-of-service regulations can shift a schedule. We keep you informed of changes and coordinate directly with the driver.

Door-to-door means as close to your address as is legal and safe for a full-size carrier. In some neighborhoods, a nearby lot or wide street is used as a meeting point.

Carriers we dispatch carry a minimum of $2,000,000 in cargo insurance. Damage claims are filed against the transporting carrier's cargo policy. Damage must be noted on the Bill of Lading at delivery to be claimable. We assist you in filing and following up on a claim, but liability rests with the carrier.

Neither the carrier nor Ship Station LLC is liable for personal items left in the vehicle, pre-existing damage, damage from undisclosed vehicle conditions, or acts of God.

• Submitting false, fraudulent or third-party information without authorization.
• Using another person's payment method.
• Scraping, probing or interfering with the site or its systems.
• Any use that violates applicable law.

To the maximum extent permitted by law, Ship Station LLC's total liability arising from its brokerage services is limited to the brokerage fee paid to us for the shipment in question. We are not liable for indirect, incidental, special or consequential damages, including loss of use, rental costs or lost profits.

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute informally by contacting us at the phone or email below. Unresolved disputes are subject to the exclusive jurisdiction of the state or federal courts located in Hillsborough County, Florida.

We may update these terms from time to time. The version posted on this page at the time you book governs your order. Material changes will be reflected in the Last updated date above.